Joybina Refund and Returns Policy

Effective Date: November 22, 2024

At Joybina, we prioritize your satisfaction with every purchase. We understand that sometimes you may need to return or exchange an item, and we’re here to help! This policy outlines our procedures for returns, refunds, and exchanges to ensure a hassle-free shopping experience.

For assistance, please contact us:

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Items must be returned within 30 days of purchase.
  • Products must be unused, in their original condition, and with all tags attached.
  • Items must be returned in the original packaging, including any accessories or promotional items received.

Non-Returnable Items:

  • Gift cards
  • Final sale items or clearance items
  • Customized or personalized products

2. How to Initiate a Return

To begin the return process:

  1. Visit our Returns Center at joybina.com/returns.
  2. Fill out the online return request form, including your order number and reason for the return.
  3. Once approved, you will receive a return authorization number (RAN) and instructions on where to ship the item.

3. Refund Process

Once your return is received and inspected, you will be notified via email about the status of your refund. If approved:

  • Refunds will be processed within 5-7 business days to the original payment method.
  • You will receive an email confirmation once the refund has been issued.

Please Note:

  • Shipping fees are non-refundable.
  • Refunds for items purchased with promotional discounts will reflect the discounted price.

4. Exchanges

We offer free exchanges for size, color, or product replacements within 30 days of purchase.
Steps for an Exchange:

  1. Submit an exchange request through our Returns Center at joybina.com/returns.
  2. Ship the original item back to us using the return label provided.
  3. Once the original item is received, we will process the exchange and ship the replacement item at no additional cost.

5. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect:

  1. Contact our customer support team immediately at info@joybina.com.
  2. Provide your order number and photos of the damaged or incorrect item.
  3. We will arrange a replacement or refund at no cost to you.

6. Return Shipping Costs

  • For Customer-Initiated Returns: You are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged item).
  • For Exchanges and Defective Items: Joybina will cover the return shipping fees.

7. Late or Missing Refunds

If you haven’t received your refund within the stated time frame:

  1. Check your bank or credit card account for pending transactions.
  2. Contact your bank or credit card issuer, as processing times can vary.
  3. If the issue persists, reach out to us at info@joybina.com, and we’ll investigate further.

8. Additional Notes

  • Returns without prior authorization may not be accepted.
  • Joybina reserves the right to refuse returns that do not meet the conditions outlined in this policy.

Thank You for Shopping with Joybina!
We are dedicated to providing you with the best experience and premium-quality products. For any questions or further assistance, please contact us directly or visit joybina.com.